Refund policy

REFUND POLICY

Returns

All earrings are FINAL SALE. Returns are only eligible for rings, necklaces, and eyewear that are regular priced items — meaning no coupons or discounts were applied at checkout. If you are not happy with your purchase, we accept returns within 5 days of your order being delivered.

To initiate a return, email us at contact@grise-nyc.com within 5 days of receipt of delivery. All products are held liable under our 5 day return/exchange policy — after 5 days, all items are considered FINAL SALE. This means the item must be shipped back to us within the 5 day window; it does not need to arrive within 5 days, just be shipped by then.

Please note we do not provide return shipping labels, outbound shipping fees from the original order are non-refundable, and there is an $8 restocking fee.

All refunds are issued as store credit in the form of an online gift card. Gift cards never expire and will be sent to the email address on the original order — be sure to check spam.

All products must be in original, unworn condition with tags and boxes intact to be accepted for return (unless it is a manufacturer’s defect).

Return Shipping

Customers are responsible for the return shipping of any items. Once your return request form is submitted, we will contact you via email within 48 hours. All returns must be approved via email first — do not send items back without a return confirmation email, or the package will be refused and returned to you.

Print out and include your return confirmation email in your return package. Returns without original packaging will not be accepted.

Hold onto your return tracking number for reference — we can’t look up your return without it.

If your account is flagged for returns abuse, we cannot accept your return. We are not liable for any returns that are lost or stolen in transit.

Exchanges

We only offer exchanges for rings if the size you initially purchased does not fit. To initiate an exchange, email contact@grise-nyc.com within 5 days of delivery and include your name, order number, and the item(s) and size(s) you’d like to exchange.

We do not cover return shipping fees for exchanges, and you will need to provide a return tracking number. Items without original packaging will not be accepted.

Defective or Damaged Products

Contact us within 5 days of receiving your item if you believe the product is defective. Email contact@grise-nyc.com with the reason and condition of the item, your order number, and the email used to place the order. You must include images of the issue in your initial email.

We will provide a return shipping label at our expense for all products determined to be a manufacturer’s defect.

Cancellations

Once an order is placed, it is not eligible for cancellation.

Address Changes

Once an order is placed, we cannot edit the shipping address. Once you receive tracking confirmation, we encourage you to contact the carrier’s customer support directly for further assistance.