Shipping policy
SHIPPING POLICY
At GRISÉ, all orders are processed within 24 hours and shipped out within 1–2 business days from our studio in New York City. Processing times may be extended during high-volume periods, sales, or holidays, and we will make reasonable efforts to notify customers of any significant delays.
Shipping Methods & Timeframes
We offer both Standard and Express shipping options at checkout. Standard Shipping averages 3–5 business days; Express Shipping averages 1–2 business days. These are estimates provided by the carrier and are not guaranteed. Shipping time does not include processing time and is calculated separately at checkout. Please select the shipping method that works best for you.
Orders placed on Saturday or Sunday will begin processing the following Monday.
Carrier Responsibility
Once an order has been handed off to the shipping carrier, GRISÉ NYC is not responsible for lost, delayed, damaged, misdelivered, or stolen packages, nor for any delays caused by the carrier, customs, weather, or events outside our control. Tracking information will be provided via email upon shipment, and customers are responsible for monitoring their shipment.
Delivered But Not Received
If tracking confirms delivery to the shipping address provided at checkout, the order is considered fulfilled and GRISÉ NYC bears no further liability, regardless of whether the customer states they did not receive the package. This includes situations where a package is marked delivered but:
- Was placed in a mailroom, building lobby, or leasing office
- Was left at a shared or multi-unit address
- Was signed for by another person at the address
- Cannot be located despite a “delivered” status
In these cases, the customer must file a claim directly with the shipping carrier using the tracking number provided. GRISÉ NYC will provide order confirmation, tracking details, and shipping documentation to support a carrier claim upon request, but we do not issue refunds, replacements, or store credit for packages confirmed as delivered by the carrier.
We recommend customers with delivery concerns (e.g., unsecured entryways, package theft in their area) consider selecting Express Shipping, adding signature confirmation, or adding shipping protection at checkout where available, and monitor tracking closely on the delivery date.
Optional Shipping Protection
At checkout, you may have the option to add shipping protection for a small fee. This covers your order in the event it is lost, stolen, or damaged in transit, and allows for a replacement or refund without needing to file a claim with the carrier directly. Shipping protection is optional; if declined, the Carrier Responsibility and Delivered But Not Received terms above apply in full.
Shipping Address Accuracy
Customers are solely responsible for providing a complete and accurate shipping address at checkout. GRISÉ NYC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer, and we are not obligated to replace or refund orders lost or undelivered as a result. Once an order has been placed, we are unable to modify the shipping address; customers should contact the carrier directly using their tracking number if a correction is needed after shipment.
Undeliverable or Refused Packages
If a package is returned to us as undeliverable, refused, or unclaimed, the customer is responsible for any reshipment costs. GRISÉ NYC reserves the right to issue store credit, minus original shipping costs, in lieu of reshipment at our discretion.