Shipping policy

SHIPPING POLICY

At GRISÉ, all orders are processed within 24 hours and shipped out within 1–2 business days from our studio in New York City. Processing times may be extended during high-volume periods, sales, or holidays, and we will make reasonable efforts to notify customers of any significant delays.

Shipping Methods & Timeframes

GRISÉ NYC offers complimentary Standard Ground Shipping, with an estimated delivery timeframe of 3 - 5 business days.

Priority Shipping and Priority Express Shipping are available for an additional fee. Customers interested in expedited shipping must contact us prior to placing their order to confirm availability and applicable shipping costs.

All shipping timeframes are estimates provided by the carrier and are not guaranteed. Shipping transit times do not include order processing time.

Order Processing & Shipping Cutoff

Orders are typically processed within 1 - 2 business days.

Our same-day shipping cutoff is 12:00 PM EST, Monday through Friday. Orders placed after 12:00 PM EST will begin processing the following business day. Same-day shipping is subject to order confirmation and availability.

Orders placed on Saturday or Sunday will begin processing the following Monday.

Holidays & Shipping Delays

Please note that GRISÉ NYC observes the following U.S. federal holidays, during which order processing and shipping operations are closed:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Indigenous Peoples’ Day / Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

When a holiday falls on a weekend, the federally observed weekday may also affect processing and shipping schedules.

Federal holidays, observed holidays, weekends, and carrier closures are not considered business days and are excluded from processing and estimated delivery timeframes.

Orders placed during holiday closures will begin processing on the next business day. Additional delays may occur during peak shopping seasons or due to circumstances beyond our control.

For time-sensitive orders, please contact us prior to placing your order to discuss expedited shipping options and applicable fees.

Carrier Responsibility

Once an order has been handed off to the shipping carrier, GRISÉ NYC is not responsible for lost, delayed, damaged, misdelivered, or stolen packages, nor for any delays caused by the carrier, customs, weather, or events outside our control. Tracking information will be provided via email upon shipment, and customers are responsible for monitoring their shipment.

Delivered But Not Received

If tracking confirms delivery to the shipping address provided at checkout, the order is considered fulfilled and GRISÉ NYC bears no further liability, regardless of whether the customer states they did not receive the package. This includes situations where a package is marked delivered but:

  • Was placed in a mailroom, building lobby, or leasing office
  • Was left at a shared or multi-unit address
  • Was signed for by another person at the address
  • Cannot be located despite a “delivered” status

In these cases, the customer must file a claim directly with the shipping carrier using the tracking number provided. GRISÉ NYC will provide order confirmation, tracking details, and shipping documentation to support a carrier claim upon request, but we do not issue refunds, replacements, or store credit for packages confirmed as delivered by the carrier.

We recommend customers with delivery concerns (e.g., unsecured entryways, package theft in their area) consider selecting Express Shipping, adding signature confirmation, or adding shipping protection at checkout where available, and monitor tracking closely on the delivery date.

Optional Shipping Protection

At checkout, you may have the option to add shipping protection for a small fee. This covers your order in the event it is lost, stolen, or damaged in transit, and allows for a replacement or refund without needing to file a claim with the carrier directly. Shipping protection is optional; if declined, the Carrier Responsibility and Delivered But Not Received terms above apply in full.

Shipping Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address at checkout. GRISÉ NYC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer, and we are not obligated to replace or refund orders lost or undelivered as a result. Once an order has been placed, we are unable to modify the shipping address; customers should contact the carrier directly using their tracking number if a correction is needed after shipment.

Undeliverable or Refused Packages

If a package is returned to us as undeliverable, refused, or unclaimed, the customer is responsible for any reshipment costs. GRISÉ NYC reserves the right to issue store credit, minus original shipping costs, in lieu of reshipment at our discretion.